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Increase Productivity while Reducing Cost & Risk

Forecasting & Staffing

Advanced mixed-model forecasts and Iterative Staffing models for highly accurate demand forecast and optimized staffing.

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Scheduling

Balance Employee Satisfaction and Business requirements through world-class processes backed by decades of experience

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Intraday & Reporting

Perfected Command Center model for balanced cost & efficiency – Monitor, Reforecast, Load balance, Skill, Adherence

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How do you compare against your competition and the Industry leaders?
How much untapped opportunity for optimization is there in your business?
Why WONDER !!

Free self-assessment online

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Managed Services

For most contact centres, running a powerful & effective WFM is a daunting task.

Be it complex Forecasting & Scheduling needs or agile Command Centre & reporting requirements, Maventyz’s Managed Services let you outsource a portion or entire process to be managed by highly experienced teams using world-class processes & tools – all while enjoying benefits of cost savings & enhanced staff productivity

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Staff Augmentation

Finding and Retaining a highly-skilled WFM team while staying Price-competitive is a common challenge.

Augment your staff by selecting from our vast pool of WFM SMEs and manage them directly as your team with added flexibility for Quick ramps, Urgent backfills as well as Seasonal & Project requirements.

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Training

Upskill your team to improve their efficiency or train them on the new tools you want them to use. With a combination of Instructor-led as well as Digital courses, we help you enhance your team’s capability through tweaks, tricks and techniques of WFM that we have learnt with decades of experience in the field.

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Consulting

Be it WFM process redesign, Technology selection, Vendor SLAs or Metrics benchmarking – you would be working with the Industry’s very best.

Dozens of COPC implementations, Millions of optimization dollars across thousands of FTE over more than 2 decades – this just begins to describe the team that will work with you.

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Gain-Share

We partner with our clients in a Risk & Reward model to identify opportunities and initiate projects that drive lasting optimization gains along with tangible intrinsic value.

There are ZERO Service Charges.
We gain, only when you gain.

About Maventyz

At Maventyz we transform WFM processes & technology to make them agile, more efficient and ensure they produce lasting improvements for the business.

That’s why we work equally well with everyone, be it Boutique centers, Small to Mid-size contact centers or Large BPOs.

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We would love to hear your thoughts and questions. Send us a message below and we shall revert to you right away.