Staff Augmentation
We enable WFM teams to react more effectively to business needs by scaling up or down easily without worrying about Cost or Skill-erosion.
We enable WFM teams to react more effectively to business needs by scaling up or down easily without worrying about Cost or Skill-erosion.
Whether your needs are long-term or short-term, our Staff Augmentation offerings help you staff your team instantly through our vast pool of WFM SMEs, at a fraction of the cost – while you retain full control of your processes as well as the resource.
You can scale your team up and down on really short notice as well as adjust your team size based on revenue upturns or client needs.
Our massive pool of WFM SMEs allows you to support large aggressive ramp ups as well as urgent project or backfill requirements.
No Hiring costs, no Labour liabilities and no Administrative overheads. Plus our resources cost you a fraction of your current overall cost for the similar-Skilled WFM SME.
We carefully select highly-skilled WFM talent to match your specific needs, so that you don’t waste weeks in interviewing dozens of candidates and months for them to join and become truly productive. Whether you need a Forecaster, a Scheduler or a Realtime analyst, we provide SMEs to support your day-to-day as well as special project requirements.
A WFM professional with skills & experience in Long/Medium term demand forecasting and/or distributive modelling to breakdown a monthly/weekly forecasting into daily & interval-wise requirements
Our Staff Augmentation offering allows you 100% control of the resources as well as the processes. So you decide Who works for you and How, while we take care of the administrative burden so you can focus on the processes that really matter.
You ‘Interview’ and select resources that fit your requirements, from our Pre-screened WFM talent
Your team directly manages day to day work of the resource, while we support administratively
In the event your needs shift and you want to replace the resource, We provide you free replacement
We design & deliver robust WFM processes that will not just meet the requirements of your business but also allow you to draw much more value out of your operation. Our expert team of WFM SMEs have set-up WFM organisation and processes for Contact Centres of all size and complexity. Our Performance-centric methodology and WFM domain-expertise makes us a partner that our Customers can rely upon to deliver consistent world-class service while they focus on delivering superior value to their Customers.
Attrition & high SME cost kills all contact centres budgets. We guarantee the stability of our WFM SMEs for a minimum of 1 year.
Utilize Staff Augmentation to Scale your Team