Staff Augmentation

We enable WFM teams to react more effectively to business needs by scaling up or down easily without worrying about Cost or Skill-erosion.

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Massive WFM talent-pool

Whether your needs are long-term or short-term, our Staff Augmentation offerings help you staff your team instantly through our vast pool of WFM SMEs, at a fraction of the cost – while you retain full control of your processes as well as the resource.

Agile

You can scale your team up and down on really short notice as well as adjust your team size based on revenue upturns or client needs.

Scalable

Our massive pool of WFM SMEs allows you to support large aggressive ramp ups as well as urgent project or backfill requirements.

Cost-effective

No Hiring costs, no Labour liabilities and no Administrative overheads. Plus our resources cost you a fraction of your current overall cost for the similar-Skilled WFM SME.

Talent we offer

We carefully select highly-skilled WFM talent to match your specific needs, so that you don’t waste weeks in interviewing dozens of candidates and months for them to join and become truly productive. Whether you need a Forecaster, a Scheduler or a Realtime analyst, we provide SMEs to support your day-to-day as well as special project requirements.

Forecaster

A WFM professional with skills & experience in Long/Medium term demand forecasting and/or distributive modelling to breakdown a monthly/weekly forecasting into daily & interval-wise requirements

Upto 5 years of WFM experience
Strong understanding of Time-Series & Regression modelling
Hands-on with distributive modelling
Upto 50% lower than in-house onshore Forecaster

Resource Planner

A WFM SME with experience in translating monthly/weekly demand forecasts into Staff/Resource plans to enable decisions related to Hiring, Cross-skilling, Staff reduction, Capacity addition etc.

Upto 5 years of WFM experience
Strong experience of AHT & Shrinkage forecast modelling
Expert at Erlang-based FTE resource models
Upto 50% lower than in-house onshore Resource Planner

Scheduler

A WFM expert with experience in creating Agent schedules utilizing WFM scheduling tools (IEX, eWFM, BP etc) as well as Excel-based models to include activities such as Leaves, Breaks, Coaching etc

Upto 5 years of WFM experience
Hands-on experience on leading WFM tools – IEX, eWFM, BP etc
Expert at Excel-based scheduling models.
Upto 50% lower than in-house onshore Scheduler.

Realtime Analyst

Realtime analyst

A WFM professional with expertise in Queue monitoring and SLA management using ACD and WFM tools through actions such as Schedule readjustment, Skilling changes, Overtime/VTO etc

Upto 5 years of WFM experience
Hands-on experience on Avaya CMS and other leading WFM tools
Expert at Intraday reforecasting, Skilling, Schedule balancing.
Upto 40% lower than in-house onshore Realtime analyst.

WFM Supervisor

WFM supervisor

A WFM team-manager with good overall understanding of all facets of WFM to support tactical business optimisation and experience in managing Customers (internal & external)

Upto 8 years of WFM experience.
At least 1 year of Team Management experience
Hands-on Expert for at least 1 core functional area of WFM .
Upto 40% lower than in-house onshore Realtime analyst.

WFM Manager

upto 50% lower in Cost

upto 80% faster deployment

Our process

Our Staff Augmentation offering allows you 100% control of the resources as well as the processes. So you decide Who works for you and How, while we take care of the administrative burden so you can focus on the processes that really matter.

You SELECT

You ‘Interview’ and select resources that fit your requirements, from our Pre-screened WFM talent

You MANAGE

Your team directly manages day to day work of the resource, while we support administratively

We BACKFILL

In the event your needs shift and you want to replace the resource, We provide you free replacement

Why Maventyz? Cost-effective, Flexible, Scalable

We design & deliver robust WFM processes that will not just meet the requirements of your business but also allow you to draw much more value out of your operation. Our expert team of WFM SMEs have set-up WFM organisation and processes for Contact Centres of all size and complexity. Our Performance-centric methodology and WFM domain-expertise makes us a partner that our Customers can rely upon to deliver consistent world-class service while they focus on delivering superior value to their Customers.