Consulting Services
We assist Contact Centres in identifying optimisation opportunities and solving problems related to Forecasting, Scheduling, Reporting, and Automation
Extensive WFM experience
If you want to evaluate which WFM technology works best for you OR if you want to re-evaluate your Vendors WFM metrics/processes OR if you want to find optimization opportunities in your business OR wondering if that 80/20 SL target is indeed the correct benchmark for your service – we can help.
Dozens of COPC implementations, Millions of dollars of optimization across hundreds of thousand FTE over more than 2 decades – this just begins to describe the experience of our leadership team.
Deep domain expertise
Per hour/week model is ideal for short to medium term engagement, with no clear Start stop defined.
leadership roles to manage day to day.
Rapid ROI
Our massive pool of WFM SMEs allows you to support large aggressive ramp ups as well as urgent project or backfill requirements.
Results-based approach
No Hiring costs, no Labour liabilities and no Administrative overheads. Plus our resources cost you a fraction of your current overall cost for the similar-Skilled WFM SME.
Engagement Models
Each project and requirement is unique. Therefore, one-size-fits all approach doesn’t work in consulting. We select a model of engagement depending on the nature of the problem we are solving for our partners.
Per Hour / Week
Per Hour / Week – for continuous support
Per hour/week model is ideal for short to medium term engagements, with no clear Start stop defined.
- WFM Leadership support to fill short-term management gaps
- Strategic support for smaller teams where hiring dedicated senior leadership doesn’t make commercial sense.
- On ground oversight over Offshore vendors in Philippines and India to ensure seamless Service delivery.
Per Project
Gain-Share
OUR 3-STEP PROCESS
Assessment
We map your existing processes, skills and resources against your business goals and SLAs
Analysis
The processes, skills and tools are analysed to reveal gaps and unearth opportunities for optimisation
Agreement
Identified list of opportunities is tabled and prioritised based on business priority for execution
Why Maventyz? Experience, Expertise, Flexibility
We design & deliver robust WFM processes that will not just meet the requirements of your business but also allow you to draw much more value out of your operation. Our expert team of WFM SMEs have set-up WFM organisation and processes for Contact Centres of all size and complexity. Our Performance-centric methodology and WFM domain-expertise makes us a partner that our Customers can rely upon to deliver consistent world-class service while they focus on delivering superior value to their Customers.
The Maventyz promise SLA-based world class Service delivery
We are consultants who are hands-on, can execute and ready to engage with skin in the game because we are confident about our ability to deliver promised results.
Utilize Consulting Services to Upskill your Team
Interested in
WFM
Consulting Services?
Write to us at sales@maventyz.com