Industry Leaders
+
Best Practices
Staff forecasting, Scheduling, Realtime and Analytics, all WFM areas supported through end-to-end Managed Services, Staff Augmentation, Training and Consulting.
We have experience of forecasting for all major industry verticals utilizing advanced statistical modelling techniques while you will find our Staff planning techniques to be the most refined across the industry, honed with decades of experience in the field.
Our seasoned team has worked with all leading Scheduling systems and know how to get the most value out of them. We not only match demand to staffing but also optimize staffing for optimal occupancy. Planned + unplanned Leaves with Breaks and predicted AUX usage is built in for accurate staffing forecast
Maventyz’s mature scheduling processes help you find that perfect balance between what your business requires and what your staff desires.
Maventyz’s Intraday Management processes work on a Command Center framework and utilize a decision tree for swift real-time adjustment to employee schedules in-line with their preferences, cost, skill and business demand. Our team is experienced to quickly identify anomalies and emerging patterns to rebalance staffing levels & ensure consistent service delivery across the intervals.
Our expertise on core ACD systems (such as CMS), experienced data analysts and powerful reports provide you real-time insights and root-cause analysis that assist your strategic decision making. Be it Simulative or Impact analysis or “What-if” bridge plans, our team provides you with not just ‘Data’ but actionable insights.