Maventyz’s Intraday Management processes work on a Command Center framework and utilize a decision tree for swift real-time adjustment to employee schedules in-line with their preferences, cost, skill and business demand. Our team is experienced to quickly identify anomalies and emerging patterns to rebalance staffing levels & ensure consistent service delivery across the intervals.
- Intraday demand reforecast & schedule activity adjustment
- Agent skilling and adjustment for activities such as training based on Intraday variations to balance Service & Financial outcomes.
- Planning & Call-outs for Overtime and VTO.
- Agent schedule adherence monitoring and key call outs for metrics such as Long hold, AHT, Out of adherence
- Centralized coordination between multiple sites, client and operations.