Training Services
We upskill WFM professionals so they can create accurate forecasts, get more out of their Schedules and reports to help them provide better Service delivery every time.
Deep WFM expertise
Upskill your team to improve their efficiency or train them on the new tools you want them to use. With a combination of Instructor-led as well as Digital courses, we help you enhance your teams capability through tweaks, tricks and techniques of WFM that we have learnt with decades of experience in the field.
Practical Learning
Our curriculums are designed to address real-world process and competency gaps to fast track the gains from training
Customisable
When you have unique needs, we map your team’s skills (gaps) and process requirements to fully customise our training curriculum to fit your needs
Effective
Our training method is made effective by a highly customised curriculum, real-world use cases and rigorous set of exercises
Courses we offer
We offer both Instructor-led as well as self-learning options. So your team can pace it as per their needs and gain from experience of our WFM veterans. Our courses cover all key WFM tools, technology and advanced WFM processes.
WFM fundamentals
Understanding wfm
This course provides sound understanding of WFM as a function, related processes and how they impact the day-to-day business
- True Challenges of Workforce Management
- Fundamental Steps of Workforce Management
- WFM Roles & Responsibilities
- An Overview of the Workforce Management Process
- Impact of WFM on Service Delivery and Cost of Service.
- Describe why call centre staffing is such a unique kind of problem.
- Outline the step-by-step process of forecasting calls, calculating staff, and creating workforce schedules.
- Identify the impact that every single individual has on meeting service goals and balancing workload
Statistical analysis & Computing
Forecasting
Staffing
Weekly Staffing & Scheduling
Intraday Management
upto 50% lower in Cost
upto 80% faster deployment
Our process
If you know the exact training requirements for your team, you can simply choose from the available courses But, if you are looking for something that is designed very specifically for your team’s and business’s special needs, we would cross-map your Business SLAs – Process – Skills and create customised curriculum for you.
Skill Mapping
We map the existing Skills of the team in line with existing processes
Gap Identification
Based on process mapping, critical skill & process gaps are identified.
Training Delivery
Directed training is provided based on individual specific needs.
Why Maventyz? Cost-effective, Flexible, Scalable
We design & deliver robust WFM processes that will not just meet the requirements of your business but also allow you to draw much more value out of your operation. Our expert team of WFM SMEs have set-up WFM organisation and processes for Contact Centres of all size and complexity. Our Performance-centric methodology and WFM domain-expertise makes us a partner that our Customers can rely upon to deliver consistent world-class service while they focus on delivering superior value to their Customers.
The Maventyz promise Practical learning, Visible results
Upskilling your WFM team can directly impact your contact centre’s overall performance on key SLAs as well as profitability
- Highly practical curriculum developed from decades of experience of managing WFM
- Integrated approach that accounts for Skill gaps and process needs at the same time
- Larger focus on exercises and applications than theory to ensure real usage
Utilize Training Services to Upskill your Team
Interested in
WFM
Training Services?
Write to us at sales@maventyz.com