For most contact centres, running a powerful & effective WFM is a daunting task.
Be it complex Forecasting & Scheduling needs or agile Command Centre & reporting requirements, Maventyz’s Managed Services let you outsource a portion or entire process to be managed by highly experienced teams using world-class processes & tools – all while enjoying benefits of cost savings & enhanced staff productivity
Finding and Retaining a highly-skilled WFM team while staying Price-competitive is a common challenge.
Augment your staff by selecting from our vast pool of WFM SMEs and manage them directly as your team with added flexibility for Quick ramps, Urgent backfills as well as Seasonal & Project requirements.
Upskill your team to improve their efficiency or train them on the new tools you want them to use. With a combination of Instructor-led as well as Digital courses, we help you enhance your team’s capability through tweaks, tricks and techniques of WFM that we have learnt with decades of experience in the field.