For most contact centres, running a powerful & effective WFM is a daunting task.
Be it complex Forecasting & Scheduling needs or agile Command Centre & reporting requirements, Maventyz’s Managed Services let you outsource a portion or entire process to be managed by highly experienced teams using world-class processes & tools – all while enjoying benefits of cost savings & enhanced staff productivity
Finding and Retaining a highly-skilled WFM team while staying Price-competitive is a common challenge.
Augment your staff by selecting from our vast pool of WFM SMEs and manage them directly as your team with added flexibility for Quick ramps, Urgent backfills as well as Seasonal & Project requirements.
Upskill your team to improve their efficiency or train them on the new tools you want them to use. With a combination of Instructor-led as well as Digital courses, we help you enhance your team’s capability through tweaks, tricks and techniques of WFM that we have learnt with decades of experience in the field.
We partner with our clients in a Risk & Reward model to identify opportunities and initiate projects that drive lasting optimization gains along with tangible intrinsic value.
ZERO service charges
We gain, only when you gain.
End-to-End WFM Services
Maventyz offers a complete WFM services solution, enabling Contact Centres to forecast, staff, schedule and manage real-time even complex omnichannel operations at scale utilizing “world-class WFM processes”. To enhance business performance, our processes come with complex forecast modelling, pre-defined optimization layers, advanced analytics and scalable command centre processes.
We design & deliver robust WFM processes that will not just meet the requirements of your business but also allow you to draw much more value out of your operation. Our expert team of WFM SMEs have set-up WFM organisation and processes for Contact Centres of all size and complexity. Our Performance-centric methodology and WFM domain-expertise makes us a partner that our Customers can rely upon to deliver consistent world-class service while they focus on delivering superior value to their Customers.
The Maventyz promise SLA-based world class Service delivery
Lack of talent availability, high attrition & high cost – they kill contact centres Service capability and budgets both. We guarantee service driven through SLAs.
An exceptionally large WFM talent pool
World-class processes delivered through WFM SMEs.
High SLA delivery
Free attrition replacement. No Hiring cost, No Retention worries
We would love to hear your thoughts and questions. Send us a message below and we shall revert to you right away.