COMPLETE WFM LIFECYCLE SUPPORT
Staff forecasting, Scheduling, Realtime and Analytics, all WFM areas supported through end-to-end Managed Services, Staff Augmentation, Training and Consulting.
Managed Services Use our Process Expertise
Maventyz’s team has expertise in complex mixed models for Forecasting as well as decades of experience in setting up & managing world-class scheduling and intraday processes with some of the world’s leading companies.
- Flexible Service delivery model backed by world-class processes
- Quick to scale and extremely cost-effective.
- Complex mixed models combining Time-Series, Regression as well as Stochastic parameters and more
- Highly experienced team in advanced Forecasting, complex Scheduling and Intraday Management with all leading market products.
- Lift, Fix & Shift model, ensures that legacy processes can be enhanced prior to migration and deployment.
- Streamlined time-tested processes with a fully redundant team structure, so no worries of attrition, training or loss of productivity anymore.
Staff Augmentation Use our massive Talent-pool
Maventyz’s team has unbelievably large network of highly-skilled WFM talent, especially in cost-effective markets and experience in supporting some of world’s largest operations through remote centralized WFM teams.
- Flexible pay-as-you-go model to staff up and down as you need.
- Retain 100% control of your team, as you Select them and Manage them directly, while we provide all the administrative support & infrastructure.
- ZERO hiring cost, retention cost or retrenchment cost. We backfill when you lose someone at no cost at all.
- ZERO labour liability – no medical, dental, retirals etc. It is all on our side.
- Balance those seasonal demand curves or get an extra hand for special projects, launches or ramps.
Training Services Use our knowledge for enablement
Maventyz’s knowledge bank has every tool needed to run an optimized business. We offer tailored Workforce training that covers People, Process and Technology.
- Instructor-led as well as Self-learning options.
- Courses hand-crafted by Industry veterans with experience of training hundreds of WFM SMEs.
- Choose from our ready-to-go course modules or have one 100% custom-built, if your needs are very unique and specific.
- Lots of real-life examples and practise exercises ensure that the fundamentals are clear and retention of knowledge strong.
- Special Long-term support and engagement models available for customers who like us to work with them as retainers.
Consulting Use our experience
Maventyz’s consultants have a track-record of delivering transformational lasting value for Fortune 1000 and startups alike.
- WFM organisational and Process evaluation, design and re-engineering
- Tool and Technology selection for Workforce management to meet your exact operational requirements and budgets.
- Benchmarking of business metrics – Does our Service Level target work for us, does our AHT goal produce the best ROI are some questions you may have asked but never statistically evaluated.
- Evaluation & Drafting of Vendor Contract terms pertaining to WFM metrics and Service delivery. Which delivery model works best for you – Line adherence or Service Level, which billing model – handled minutes, per transaction or per hour?
Gain-Share Risk & Reward sharing model
How often do we come across a partner who has the confidence to share the risk when working with us instead of charging a fixed fee? Maventyz is the only WFM services company that works with its partners on Gain-share models.
- No Service Charges, No hidden costs. The tab is on us.
- Clear & Streamlined process of – Opportunity Identification, Shortlisting of Projects in scope, Establishing Benchmarks & Targets, Agreement on Conversion & Monetization, Project Rollout & Reporting.
- Benefit from the experience of our consultants who have helped companies generate hundreds of millions of dollars in optimization benefits.
